Secure Messaging Program

The Secure Messaging Program, which allows communication between incarcerated individuals and their families and friends, is available in all 44 correctional facilities.

The Secure Messaging Program allows family and friends with a JPay account to receive messages and e-cards from and to send messages, photos, and VideoGrams to incarcerated individuals.

Messages of up to 6,000 characters are transmitted utilizing a JPay “stamp”. Each message requires a stamp, and attachments and VideoGrams also require stamps.

Stamps range in price from 20 cents to as low as 15 cents, depending upon the bundle purchased as indicated below. To create an account, visit JPay or call JPay Customer Support at 800-574-JPAY (5729).

Incarcerated individuals receive four (4) free stamps per month. Replenishment occurs on the 1st of each month, subject to usage (free stamps do not accumulate).

All secure messages are subject to content screening. You can learn more about DOCCS policies regarding secure messages by reading Directive 4425.

 

Email Services (prices below are for incoming and outgoing email)

Item

Extended Price

Commission

Single Stamp*** (per email)

$0.20

None

10 Stamp Bundle

$2.00

None

30 Stamp Bundle

$5.75

None

60 Stamp Bundle

$11.00

None

100 Stamp Bundle

$15.00

None

Item

Extended Price

Commission

Attachment (Picture)

1 Stamp

None

Attachment (Picture / Card)

2 Stamps

None

VideoGrams

4 Stamps

None

***Only available to incarcerated individuals


NOTE: New York State or DOCCS does not receive any commission on the purchase of stamps from JPay.