Secure Messaging Program

Secure Messaging Program

The New York State Department of Corrections and Community Supervision is pleased to announce that the Secure Messaging Program, which allows communication between incarcerated individuals and their families and friends, is now available in all 52 correctional facilities.

The Secure Messaging Program allows family and friends with a JPay account to receive messages and e-cards from and to send messages, photos, and VideoGrams to incarcerated individuals.

Messages of up to 6,000 characters are transmitted utilizing a JPay “stamp”. Each message requires a stamp, and attachments and VideoGrams also require stamps.

A single stamp costs 33 cents. Discounts are available with the purchase of bundles as indicated below. To create an account, visit JPay or call JPay Customer Support at 800-574-JPAY (5729).

All secure messages are subject to content screening. You can learn more about DOCCS policies regarding secure messages by reading Directive 4425.


1 stamp $0.33 NONE
10 stamp bundle $3.00 NONE
30 stamp bundle $8.40 NONE
60 stamp bundle $15.00 NONE
100 stamp bundle $23.00 NONE
Attachment (Picture) 1 stamp NONE
Attachment (eCard) 1 stamp NONE
VideoGram 4 stamps NONE

NOTE: New York State or DOCCS does not receive any commission on the purchase of stamps from JPay.