DOCCS Phone System


The New York State Department of Corrections and Community Supervision entered into a new agreement with Securus Technology to provide the telephone system at each state operated facility at a reduced rate. Those wishing to accept calls from incarcerated individuals in New York State correctional facilities are required to have an account with Securus. An account can be created by visiting the website ( or calling 1-800-844-6591. The account can be created, but not funded until the individual correctional facility is transitioned to the new vendor.

The calling rate dropped from $.048 to $.043 per minute for calls terminating within the United States, Canada, and US Territories (American Samoa, Federated states of Micronesia, Guam, Midway Islands, Puerto Rico, and US Virgin Islands). And there are no additional call set-up or connect fees.

The following chart shows the calling rate for tan average 20-minute call. Applicable governmental taxes and fees are not included and also apply.

Description Old Rate New Rate
Charge per minute $.048 $.043
Cost per 20-minute call $0.96 $0.86

Neither the State nor the Department of Corrections and Community Supervision receive any commission.


Securus offers three main forms of billing:

  • A Local Exchange Carrier (LEC)-billed account bills collect calls from the facility to the local phone company, subject to local phone company approval. Charges appear on the called party’s monthly phone bill.
  • A Direct-Billed account allows collect calls to be billed monthly from Securus Correctional Billing Services. The called party creating the account will be subject to a credit check (as allowed by state regulations) to create a Direct-Billed account.
  • An AdvanceConnect/Prepaid account allows the call recipient to fund an account in advance and manage how much money they would like to spend on collect calls. This account can be funded by mailing a check or money order to Securus, visiting a MoneyGram location, or utilizing a credit card online or over the phone. There is a $3.00 fee for credit card usage.

New accounts MUST be created AND funded before calls can be accepted.

For more information, call Securus at 1-800-844-6591


GTL AdvancePay

GTL continues to provide phone services to county jails, so if you communicate with friends or family in one of these locations, you may not want to close your account. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations.

For refunds or more information, contact GTL at 1-800-777-2522 or on the web:

GTL AdvancePay Online