Account Deposits
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Overview

The incarcerated population are not permitted to physically possess money while they are incarcerated, including paper money and coins. In order to allow offenders to buy things they need or want, their money is held in their offender account.

Jobs, assignments and gifts from family and friends are the usual sources for these funds. Individuals can use the money in their account to buy items from the commissary or to send money home.

Court surcharges, fees, or other encumbrances that are unpaid will be applied from monies coming in from the outside. Other than the incarcerated individual's incentive wage, funds may not be available for commissary and other items until these obligations are satisfied.

Offenders receive a monthly print-out of account balances.

Questions regarding the offender’s account should be directed to the offender who has access to that information in the facility. Facilities staff will not give information over the phone concerning the status of offender accounts.

Notice of Fee Reduction

The New York State Department of Corrections and Community Supervision (DOCCS) is pleased to announce a reduction in the fees for certain money transfer transactions through the JPay system. Rates have been reduced by over 30% for use of JPay’s electronic transfer services (internet or mobile app) and JPay’s telephone deposit service.

Under the new system, JPay will continue to offer the existing mechanisms for depositing money into an incarcerated individual’s account, without fees, through the conventional visitor deposit lockbox located at each DOCCS facility, or by money order or check mailed to the JPay Lockbox address.

As you may know, the enhanced Inmate Trust Account Services system expands existing services in state prisons and improves the re-entry process for individuals returning to their communities.

Using current technology, JPay — a national correctional services provider — is providing improved services for transferring money to Inmate Trust Accounts. By implementing JPay’s system statewide, DOCCS has reduced the duration of time between depositing and the availability of funds for use by the incarcerated individual. It also gives family and friends a greater variety of options to easily deposit money and provides individuals released to the community with a debit card containing the remaining balance from their inmate account, affording them a foundation to establish a bank account.

The new electronic service also provides family and friends the convenience of depositing money by telephone, online, or mobile app, but there are fees associated with these methods. In addition, JPay partners with MoneyGram to offer another means to deposit funds, even cash, which is also subject to fees.

Regardless of the deposit option you select, neither New York State nor DOCCS receives any fees or a commission for these services.

Visit Day Fund Deposits

Visitors can leave cash, money orders and checks in the conventional visitor deposit lockbox located at each DOCCS facility. Money orders and checks require the use of a facility-provided JPay deposit slip, which will be sent by DOCCS directly to JPay for processing. Cash deposits are processed by DOCCS facility staff.  Please note the maximum amount you can leave for a money order/check is $999.99. 

There are no fees for depositing funds through the conventional visitor deposit lockbox located at each DOCCS facility, or by money order or check mailed to the JPay Lockbox address.  

 

There are fees associated with depositing money by telephone, online, mobile app and MoneyGram.  Please see the fee schedule below:

Amount Online Phone Commission
$2 - $9.99 $1.99 $2.99 None
$10 - $19.99 $2.99 $3.99 None
$20 - $49.99 $3.99 $4.99 None
$50 - $300 $5.99 $6.99 None

 

Item Cash Credit Commission
MoneyGram: $0.01 - $2,999.99* $4 N/A None
Mail to JPay/Check/Money Order: $999.99 No Fee N/A None

The maximum MoneyGram transaction amount is subject to current MoneyGram regulations.

Other Deposit Options

In addition to the conventional visit day deposit outlined above, DOCCS has contracted with JPay, a national correctional services provider, to offer five additional ways for family and friends to deposit funds:

Mail In

With a check or money order utilizing a JPay deposit slip mailed to the JPay Lockbox:

JPay
PO Box 531190
Miami, Florida 33153

ENGLISH

ESPANOL

Log In

Log into JPay to deposit money using your credit or debit card.

JPAY

 

 

 

Mobile App

Make deposits anytime, anywhere by downloading the free app.

APP STORE

GOOGLE PLAY

 

Via Phone

Make deposits using a credit card by calling 1-800-574-5729.

 

MoneyGram

Make deposits using cash at MoneyGram locations using Receive Code 1317.